Reservations and Appointments
Your customers book a table or appointment from the app, and your team keeps the day's schedule in one place.
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What it is
If you work with appointments or reservations, you no longer have to manage them through messages or in a notebook. Your customers book from your profile in the app, and your team sees the day’s schedule on their phone.
It adapts to your type of business:
- Appointments for barbershops, salons, spas, clinics and workshops: the customer chooses the service and, if they want, the chair, booth or professional.
- Tables for restaurants, bars and cafés: the customer says how many people are coming and is assigned the smallest table that fits them.
How it works
- You turn on reservations at your location. You set your opening hours and mark the days you’re closed.
- You add what can be booked. Your tables, chairs or booths, with a quick setup: “How many tables do you have?” If you take appointments, you add your services with their duration.
- You choose your rules. How far in advance customers can book, how late they can cancel, and whether your team confirms each reservation or it’s confirmed automatically.
- Your customer books from the app. They pick an available day and time on your profile, and they get a notification when you confirm or decline.
- Your team manages the schedule. They get a notification for each new reservation, confirm or decline it, and at the end mark whether the customer showed up or not. They can also book people who don’t have the app.
Benefits
- Less time answering messages: your customers see the open time slots and book on their own.
- No double bookings: two reservations are never made for the same time at the same table or chair.
- Get to know your customer: in the schedule you see how many times they’ve shown up, how many times they didn’t, and whether they’ve canceled late.
- Fill your slow hours: when choosing a time, your customer sees the promotions you have on those days and hours. Learn about Time-based promotions.
Frequently asked questions
Does my customer need the app to book?
To book on their own, yes. Your team can book anyone from the schedule, whether or not they have the app.
Does booking earn stamps or points?
No. Your customers keep earning stamps and points when they log their visit, just as always.
Can my customer cancel?
Yes, from “My bookings.” If they cancel after the limit you set, it’s flagged in their history so your team can see it.
Can I have reservations at multiple locations?
Yes. Each location has its own hours, closed days, tables or chairs, and rules.
How does a customer change their time?
They cancel their reservation and make a new one for the time they prefer.